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Customer Service Representative

Qualification: Graduate / Post Graduate
Skills Required:
  • Strong phone contact handling skills and active listening
  • Customer orientation and ability to adapt/respond to different types of characters Excellent communication and presentation skills Ability to multi-task, prioritize, and manage time effectively Familiarity with CRM systems and practices
Job Description:
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships and trust with customer / client accounts through open and interactive communication
  • Responsible to do end to end coordination with high end clients
  • Provide accurate, valid and complete information by using the right methods/tools
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
  • Take the extra mile to engage customers
  • Develop project, logistics plan and procedures
  • Provide shipping duration for the planned modes of transportation
  • Route and arrange transportation of shipments
  • Develop project logistics estimate coordinate transportation for normal loads, special oversized loads, hazardous and complex international shipments by all modes of transportation
  • Evaluate traffic related proposals such as inland carriers, freight forwarders, export packers, charter shipments, ocean, air, freight rate agreements and custom brokers
  • Perform expediting and / or tracing activities with carriers, packers, and shipping agents
  • Support purchasing with carrier related insurance claims for overage, lost or damaged cargo
  • Proven customer support experience or experience as a client service representative
  • Track record of over-achieving quota
Growth Opportunities:
  • Remuneration and appraisals will be as per the achievement of targets
  • The exposure level is immense as the target market is not restricted
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