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Frequently Asked
Questions

Intra

  • We offer a complete door-to-door shifting solution for relocating within the same city, including packing, loading, transportation, unloading, and unpacking services within city limits.

  • Yes, PM Relocations specializes in international relocations and handles moves to the US from over 150 countries worldwide. We assist with visa processing, shipment of household goods, and other aspects of an international move.

Yes. Although goods remain in transit for a very short duration, we do offer basic goods cover for damage/loss, specifically during the loading/unloading phases. Additional insurance options are also available on request.

We use specially fitted small trucks and tempos customized with secure packing systems, ensuring the shortest transit time via the most optimal route for safe door-to-door relocation within the same city.

Intracity relocation charges depend on requirements in terms of quantity of items, access roads, floor levels, manpower needed, and other factors. We provide free assessment visits to provide tailored quotes across budget to premium levels.

International

We facilitate seamless worldwide international moves, be it repatriating back to India or migrating to any continent - North America, Europe, Asia Pacific, Middle East, Australia etc.

We containerize personal effects via sea or air route depending on transit timeline needs and shipment sizes for reliable port-to-port freight forwarding globally through reputed carriers.

Yes, we help take care of your international move documentation like visa/work permit requirements and customs clearance paperwork on both origin/destination sides for hassle-free relocation.

We tie up with reputed insurance firms to facilitate comprehensive overseas goods cover - in transit via air, sea, or land until final destination delivery as protection against any damage, loss, or theft.

Our technology provides real-time shipment visibility through proactive SMS and email updates across key milestones, ensuring you have access to consignment status at all times.

Warehousing

Yes, we facilitate insurance tie-ups towards goods covered against theft, fire, floods, etc., while stored in our secured facilities so you have tranquility. Additional protection for valuables is also available.

Multi-level security comprising CCTVs, alarm systems, authorization controls, and periodic inspection of goods ensures optimal safety around the clock.

You can use our warehousing to store goods from a month up to several years. We have no minimum storage period clause. Suitable long-term plans can also be charted out.

We have individual self-storage units, open general warehousing, secured bonded facilities, and specialized climate-controlled facilities with customized racks to store goods safely in each city.

Pre Move

For a smooth experience, we recommend booking PM Relocations at least 1 month in advance for proper planning and providing custom solutions as per requirements.

Basic residential or office shifting details like quantity of goods, distance, timings, etc., help us advise optimal solutions. For accurate quotes, some site inspection or video tour helps.

Yes, we can provide an indicative pricing range over the call for a basic idea of charges, but accurate quotes are only possible after inspection of actual goods to prepare custom solutions.

Yes - from storage and vehicle transport to settling services like home/school search and commute facilitation in a new city. We are a one-stop solution for all relocation needs under one roof.

Yes, our services bundle includes complete unpacking at the destination address and removal of packing materials to restore living conditions fast. 
Pricing & Paperwork

Shifting charges depend on requirements, quantity of goods, distance, accessibility, manpower needed, value-added services, and timelines based on which custom quotes are prepared.

Yes, we may add special assistance charges in quotes for additional resources needed to pack/move high-value fragile goods requiring extra care.

Our pricing is very transparent, with no hidden costs covering all aspects of the shifting services discussed. Taxes, as applicable at the time of invoicing, would be extra.

Certainly, our quotes clearly provide a detailed breakdown of costs so that you may know the charges for every service head, like packing, dismantling, loading/unloading, transportation, etc.

Just basic KYC, destination address details, and signed quote cum work order to confirm your acceptance and begin engagement. We handle all transport permits, etc., internally.

Packing

We use high-grade thermocol sheets, bubble wraps, cardboard cartons, wooden crates, humidity-resistant packages, and other sturdy materials for safe packing. International clients also get water-proof containers.

Just ensure items are clean and accessible for easy handling. Dismantling any fixtures, if needed, has to be pointed out. We bring our own packing tools and covers ready. Have bags and suitcases empty for packing clothes.

Certainly, share any special instructions on how you want us to handle odd-shaped gadgets or heirlooms during packing, and we will customize service delivery.

We have specialized solutions ready for safely transporting fragile, oddly shaped, or temperamental items needing customized boxes and vehicles. Just highlight beforehand.

All our packing methods and material selection focus on mitigating shocks across transportation. Plus, trucks have specialized fittings preventing goods movement internally. We also provide basic goods cover insurance by default.
Value Of Coverage

We have seasoned experts who inspect your possessions visually and estimate the overall value of goods by itemizing them by key categories like furniture, electronics, etc., for insurance coverage advice.

Our insurers facilitate protection against a host of risks - physical damage, theft attempts, loss, fire, etc. during the transit process for complete peace of mind and security.

Standard policies usually offer coverage up to Rs. 10 lakhs with scope to enhance protection amounts further through extended plans by paying additional premiums to cover higher goods value.

The transit insurance remains active until goods reach the final delivery destination, after which coverage expires unless separate storage insurance is opted for. We help negotiate best-value plans.

Don't worry about the process. Just raise the claim by pointing gaps to us. We ensure smooth coordination directly with the insurer to verify and settle the approved claim amount in your favor minus nominal deductibles as soon as possible.
Claims

Standard insurance policies award claims towards any physical goods damage, theft attempts, or losses noted at the unloading end not matching client handover inventory.

Do not worry about paperwork. Just highlight the damage discrepancies noted and provide us a brief description. We coordinate police report formalities, etc., directly with the insurer. Only KYC and client bank details are needed for settlement.

We expedite the process of claim intimation and coordinate insurance investigator site survey rapidly so that due claim settlement happens as soon as possible - within approx. 1 week from incident reporting if all data is available.

Absolutely. Through our global partner networks, we are equipped to address insurance settlements across 200+ countries rapidly by bridging any policy terms /language barriers and minimizing delays via direct coordination.

Not at all. Ethical insurers recognize transit-based uncertainties and assess renewals based only on consistent risk patterns rather than individual random events. We secure optimal terms.
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